University of Southern California

UW Foster School of Business

Senior Program Manager, Business Applications Group at Microsoft

Provided support for multiple efforts in the Power Platform team including end-to-end management of vendor relationship, rhythm of business, and budget distribution and tracking. 

•	Implemented a straightforward, streamlined process and workback schedule for vendor management that allowed owners of vendor resources to have clear sight into next steps and timeline. 

•	Drove timely PPT slide content submission to ensure the requirements for the team were met for the multiple key executive reviews.

Microsoft

Senior Program Manager | Power Platform, Executive Office

Selected to function as the Release Manager to successfully drive completion of new product and technology releases including cross-dependent projects and deliverables for customizable build-your-own app product, Power Apps, used by both internal and external customers. 

•	Successfully drove General Availability (GA) readiness process for Power Apps release to ensure product shipped on planned date and in multiple global regions. Included status meetings to review progress and tracking deliverables across multiple teams. 

•	Oversaw compliance process that ensured product passed various audits: PCI, ISO, and SOC. Led team through successful privacy, security and accessibility reviews which led to meeting GA approval and global regional requirements.

•	Managed team related aspects of preparation for public conferences (Ignite, WPC) including coordinating speakers and schedule, reviewing presentations and PPT decks, overseeing practice presentations, and coordinating booth duties and swag.

Senior Program Manager | Power Platform, Product Group

Selected to move to the Azure Networking team due to reorganization. Responsible for investigating data from multiple teams to ensure accurate project metrics used by the executives to make key business decisions.

•	Drove team preparation for monthly Azure Service Health Review by collecting data which identified opportunities for improvement. Resulted in team leaders being well-prepared to speak to team incidents/references during the meeting.	

•	Effectively reorganized a 24x7 customer (internal and external) tech support program by aligning team members and schedules creating a decrease of time for an incident to be correctly routed.

Senior Program Manager | Azure Networking

Promoted to an FTE position functioning as one of two Service Managers responsible for ensuring relevant network support as Azure expanded as a cloud platform across both internal and external customers.

•  Collated workstream updates, created a short list of key items and established the agenda for biweekly workstream review meetings with the CVP. Resulted in both Azure and GNS staying informed of top projects which ensured that any blocks were resolved, and progress continued.

•  Owned the network incident reporting between the GNS and Azure to ensure reconciliation of monthly outage data leading to agreement on outage information, analysis of incident data for trends, and areas of improvement.  This created confidence in the incident data for use in future state business decisions.

•  Selected to step in as the new Service Manager liaison between Skype and GNS teams. Drove the number of service outage repair items from 13 to 3 within 7 months. This collaboration resulted in rebuilding the confidence in GNS’s ability to deliver and operate a world class network.

Senior Program Manager | Global Network Service

Selected to drive process improvement, consistency, and accountability through well-researched data analysis as the customer facing advocate for the Azure platform team. Key process manager providing task management, process implementation and oversight for GNS Service Managers.

•	Tracked network incidents/outages to ensure accurate assessment between network services and Azure team which identified issues and necessary fixes with assigned accountability for closure of repair items.

•	Coordinated the speakers and presentations for the GNS partner training event, including daily status emails to ensure timeliness and preparedness resulting in a highly successful event and a seamless transition of Fujitsu taking ownership of the datacenters.

DeepIntel Solutions

Project Manager Technical | Global Network Services @ Microsoft

Selected as the liaison between the Windows Networking team and the Windows release team to ensure the software code was developed into the product while maintaining alignment to the goals and schedule of the timely product release. 

•	Created a rhythm for information dissemination and key delivery points via a daily release meeting and end-of-day status updates, establishing a method for receiving current information and ensuring a focus on top priorities.

•	Resolved bug count plateau issues by raising the bar which upheld the product quality, allowing only impactful fixes which focused the team on priority actions.

Release Manager | Windows Networking & Device Technologies

Selected to lead the build team in the newly created Windows organization to create processes and structure for efficiency in develop code for the new release team while adhering to quality standards. Evolved team from 1-5 members during tenure. 

•	Defined new processes for Build & Build Verification Tests (BVT), code check-in, and code exchange with other groups within and outside NDT, upgrading processes when necessary. 

•	Identified and developed data metrics for Build & BVTs which resulted in identifying areas/teams that needed improvement which increased the success of daily builds and subsequently resulted in being the best Build Lab in Windows based on Build/BVT errors statistics.

Kirstin Chantrey