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Kirk Oshiro
E-COMMERCE/OPERATIONS SENIOR LEADER | Customer Experience | Fulfillment | Cross Functional Process Development
Kirk Oshiro is a seasoned operations professional with 16 years of diverse e-commerce Customer Service and Operations experience.
He is known for his adaptability, starting from startups to acquisitions, and excels in visioning and implementing customer service strategies.
Kirk specializes in establishing collaborative work environments, cross-functional process development, documentation, and training.
His core competencies include staffing, team development, Warehouse Management technologies, Customer Experience enhancement, 3rd party logistics, budgeting, data reporting, fraud prevention, and project management.
Kirk's skills span across MS Office Suite, various Order and Customer Management Systems, Telephony/IVR Systems, Warehouse Management/Manifest systems, Project Management tools, Survey analytics, financial modeling, fraud prevention practices, and industry standards compliance.
He holds a Bachelor's degree from Cal State Fullerton, College of Business and Economics.
Kirk has held significant roles such as Senior Manager of Operations at Kate Somerville Skincare, LLC, and Senior Director of Operations roles at well-known companies like TC4, Cooking.com, as well as various consulting positions.
