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Kiran Shetty
Vice President, Global Customer Service at Exact Sciences
Kiran Shetty, a highly experienced customer support executive, has over 15 years of successful experience in different aspects of customer service and leading teams of experienced professionals. His passion for customer-oriented work has led him to support customers in Life Sciences and Diagnostics areas. Kiran has an excellent understanding of the challenges and opportunities that exist in a multinational matrix organized environment. His recognized strengths in problem-solving and troubleshooting, planning/implementing proactive procedures and systems, establishing KPI’s, and measuring customer satisfaction and operational efficiency have made him an asset in his field.
Kiran's educational background includes a Doctor of Philosophy (Ph.D.) in Biological Sciences from the University of Notre Dame and a Bachelor's degree in Biotechnology from Rochester Institute of Technology.
Throughout his career, Kiran has held various leadership positions, such as Vice President, Global Customer Service and Experience at Exact Sciences, Senior Director, Global Customer Service at Genomic Health, Director of Customer Experience, Clinical Diagnostics Division at Thermo Fisher Scientific, Vice President, Technical Customer Support Americas at QIAGEN, and Senior Director Service Solutions at QIAGEN.
