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Kira Freeman
Sr. UX Researcher at ServiceNow
Kira Freeman is a dedicated professional with a background in anthropology and gerontology, driven by empathy and a desire to make a positive impact on the lives of older adults.
With a Master of Science in Gerontology from USC and a Bachelor of Arts in Anthropology from the University of San Diego, Kira has a strong academic foundation that complements her practical experience.
Her career journey has seen her in various roles such as Sr. User Experience Researcher, Product Manager, and Research Program Manager at ServiceNow, as well as Corporate Education and Relations Manager at ElderHelp of San Diego.
Kira's expertise lies in connecting with clients, driving strategies for positive outcomes, and cultivating design thinking in product development.
She is passionate about leveraging innovative technologies to address the challenges of aging, and believes in the importance of developing deep customer empathy to create impactful user experiences.
Kira's unique perspective on aging and human behavior allows her to identify unmet needs and motivations, particularly among underrepresented groups, to build solutions that respect the wisdom of the ages while looking towards the future.