Kimberly Burnell

Kimberly Burnell is a skilled Insights Analyst at SMG - Service Management Group, specializing in data visualization and market research to enhance customer and employee experiences.

With a Bachelor of Science in Social Psychology from Park University, Kimberly excels in understanding human behaviors and motivations.

Kimberly collaborates with various stakeholders to extract data-driven insights, fueling change initiatives and improving customer and employee experiences for over 40 international clients.

She excels in creating visually engaging charts, graphs, and dashboards to communicate complex data insights effectively and conducts market research, surveys, and competitor analysis to identify trends and opportunities.

Passionate about data-driven decision-making, Kimberly leverages her expertise in customer behavior, preferences, and segmentation to provide actionable recommendations for enhancing customer satisfaction and loyalty.

She thrives in a collaborative environment and enjoys contributing to the success of her team, sharing a common vision and goals.

Kimberly Burnell's professional history includes roles as an Insights Analyst, Associate Client Success Manager, Researcher, Business Developer, Behavior Therapist, and Government Contractor.