Kim Johnson

Kim Gallagher Johnson, Senior Vice President of Customer at Hi Marley

Kim Gallagher Johnson is a seasoned insurance industry executive with over 20 years of experience in customer experience, technology, and strategic transformation.12 She recently joined Hi Marley, creators of an intelligent conversational platform for the P&C insurance industry, as their Senior Vice President of Customer.12

In her new role, Johnson will focus on delivery and experience, joining Hi Marley's leadership team to sharpen the company's carrier perspective and champion the customer voice.12 She is known for her collaborative leadership style, passion for customer-centricity, and deep understanding of the customer journey.12

Prior to Hi Marley, Johnson held senior leadership positions at Liberty Mutual Insurance, where she spearheaded CX strategy and software product management for servicing and claims.12 Before Liberty Mutual, she worked at Allstate Insurance, holding leadership roles in Technology, Human Resources, and Claims organizations.12 Johnson started her career at Accenture, focusing on change management and human performance consulting in financial services.12

Johnson holds a Bachelor of Arts in Psychology and an MBA in Strategy and Organizational Behavior.3 She is passionate about the insurance industry and is excited to join Hi Marley on their mission to make insurance more lovable.12