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Kim Burgdorf
Director, Customer Service Learning and Development at Chewy I ex-Amex I ex- Expedia
Kim Burgdorf is a seasoned professional with a strong background in talent strategy, business operations, learning and development, and global contact center management.
With expertise in organizational effectiveness, leadership development, executive coaching, change management, and curriculum design, Kim excels in maximizing employee potential and performance.
Having led learning teams with a business-oriented approach, Kim has extensive experience in supplier management, sales effectiveness, and driving operational efficiency.
Kim's career spans various leadership roles at top companies like Chewy, Expedia Group, and American Express, where she spearheaded initiatives in customer service learning, onboarding, training, global learning content strategy, and organizational effectiveness.
With a Bachelor of Science in Education from Arizona State University, Kim combines her academic foundation with practical experience to develop experiential leadership programs, coach employees at all levels, and drive personal and business success globally.
