Keyur D.

Keyur D. is the VP - Center of Excellence at WebEngage, a customer engagement and retention platform. Here are some key details about Keyur:

Professional Experience

• Currently serves as VP - Center of Excellence at WebEngage (since January 2018)1
• Previously held roles at WebEngage including:
  • VP - Customer Success (January 2018 - Present)
  • Manager - Customer Success (June 2015 - January 2018)1
• Has over 13 years of experience in the Information Technology industry1

Areas of Expertise

• Business analysis and consulting, particularly in telecom, pharmaceuticals, and security domains
• Requirement gathering and analysis
• Pre-sales activities, including developing RFIs and responding to RFPs
• Providing effort and cost estimations
• Acting as a liaison between business and technology teams1

Education

• Bachelor of Engineering in Computer Engineering from Vivekanand Education Society's Institute Of Technology (2005-2009)1

Skills and Competencies

• Customer success management
• Business analysis
• Solution architecture
• Integration of products with enterprise solutions
• Creating documentation like business cases and solution blueprints1

Keyur is known for his expertise in customer engagement strategies and has been instrumental in WebEngage's growth. He has contributed to discussions on retention marketing and the ROI of MarTech tools.2 His LinkedIn profile username is keyur-dhami-07242316.