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Kevin Hwang
Pragmatic and customer-centric Product Owner / Manager
Professional Background
Kevin Hwang is a dedicated and customer-centric Product Owner with a strong emphasis on human-centered design and Agile methodologies, known for delivering innovative digital products that not only meet business goals but also solve real customer problems. With considerable experience navigating dynamic and fast-paced environments, Kevin has an impressive track record in multiple sectors, including financial services, telecommunications, and property. His adept leadership in product management and team collaboration has been instrumental in guiding cross-functional teams through the entire product lifecycle. Kevin's data-driven mindset supports his decision-making, allowing him to effectively navigate trade-offs and align stakeholder visions with product objectives.
Throughout his career, Kevin has honed his capabilities as a Scrum Product Owner, utilizing Agile and Lean principles to enhance project performance. He possesses strong analytical skills, attention to detail, and a commitment to driving outcomes. These qualities enable him to maintain a composed demeanor under pressure, encouraging resilience and determination even in challenging situations. Kevin prides himself on forming meaningful connections between technology, design, and business disciplines, facilitating successful collaboration across teams.
Education and Achievements
Kevin's educational journey reflects his dedication to understanding the intricacies of digital transformation and product management. He studied various subjects relevant to his profession, including Digital Transformation, Design Thinking, Agile Delivery, Digital Marketing, Customer Experience, and Product Management at RMIT Online. His commitment to excellence is further demonstrated by his academic success at Monash University, where he earned a Bachelor of Commerce and Bachelor of Economics with high distinction. Majoring in Economics and International Commerce, and minoring in Marketing and Human Resource Management, he achieved an impressive GPA of 3.7 out of 4.0, ranking in the top tier of his class.
Kevin's academic accomplishments began at Glen Waverley Secondary College, where he completed the Victorian Certificate of Education with a remarkable ENTER score of 98.85. His educational foundation has equipped him with a strong understanding of market dynamics, customer behavior, and innovative product strategies—an asset that sets him apart in the competitive field of product management.
Career Journey and Notable Roles
Kevin's professional trajectory includes various roles where he consistently demonstrated his skills in digital product management and agile methodologies. Currently, he serves as a Product Owner at BankVic, where he leads teams to implement digital products that resonate with customer needs while meeting business objectives. Prior to this role, he worked at Telstra as a Business Analyst and Digital Product Owner, playing a key role in enhancing product offerings through innovative solutions.
His journey began at National Australia Bank, where he undertook several roles including Agile Business Analyst and Graduate positions. These experiences provided Kevin with a comprehensive understanding of digital transformation and customer journeys. During his tenure at NAB, he contributed significant insights to product development and change management, aiding in the bank's transformation initiatives. Additionally, his roles in the bank allowed him to gain hands-on experience in agile environments and equipped him with the competencies necessary to lead impactful projects.
Outside the banking sector, Kevin has also expanded his skill set through internships and early career positions, including a Program Administrator role at Grass Roots Australia and Marketing and Product Intern at xLabs. His internship with Estates & Wines Asia Pacific under the LVMH Group showcases his versatility and ability to engage with high-profile organizations.
Moreover, Kevin’s contribution to the Golden Key International Honour Society, serving as a Careers & Professional Development Officer for Monash University's chapter, is a testament to his commitment to mentorship and professional development in young leaders.
Key Skills and Capabilities
Kevin's diverse experience has endowed him with a robust set of skills crucial for the role of a Product Owner. His key capabilities include:
- Scrum Product Owner: Skilled in Agile methodologies, Kevin leads teams effectively in Scrum environments.
- Digital Product Management: Expertise in managing digital product lifecycles from conception to market release.
- Cross-Functional Team Leadership: Proven ability to collaborate with diverse teams to achieve project goals.
- Requirements Gathering and Analysis: Compiling customer needs and translating them into actionable product features.
- Design Thinking and Human-Centered Design: Applying innovative design principles to create engaging user experiences.
- UX Research and Testing: Conducting user testing and research to inform product decisions.
- Data-Driven Decision-Making: Leveraging data insights to prioritize product features and enhancements effectively.
- Impactful Communication: Excellent verbal and written communication skills that facilitate stakeholder engagement and negotiations.
- Market Analysis: Conducting competitive and industry analysis to drive product strategy.
Notable Achievements
Kevin's professional journey is marked by several notable achievements, including successfully launching market-leading products that have significantly enhanced customer engagement and satisfaction. His ability to influence stakeholders and drive consensus has led to successful project outcomes that align with both customer expectations and business objectives. The impact of Kevin's work can be seen in the tangible benefits delivered to the organizations he has been a part of, establishing him as a key asset in any product management landscape.
In summary, Kevin Hwang is a skilled Product Owner whose extensive background in customer-focused digital product development and Agile project management makes him an invaluable resource for any organization seeking to push the boundaries of innovation and enhance their product offerings. With a keen insight into emerging market trends and a steadfast commitment to delivering exceptional consumer experiences, Kevin is well-positioned to continue making significant contributions in the ever-evolving field of product management.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.