Kenn MacKay

Kenn MacKay is an accomplished business professional with a keen interest in the rapidly evolving omni-channel customer journey and digital transformation. His career has been primarily focused on building strategic partnerships and operational practices that drive top-line growth while reducing costs across multiple functional areas, including marketing, sales, and customer support. With expertise and experience in digital engagement solutions, Kenn has consistently delivered results in usability, customer satisfaction, and financial performance metrics.

Kenn has a Bachelor of Science in Business Administration, Management, and Operations from Nova Southeastern University, and a Master's Certificate in Project Management from The George Washington University - School of Business. He has held key leadership positions such as Director of eBusiness at HD Supply, Senior Principal of Digital Engagements and Program Management Consultant of Sale Operations at Nuance Communications, Vice President and Senior Director of Client Services at TouchCommerce, and Associate Director of eCommerce Sales & Support Channels, Senior Manager of Segmentation, and Manager Marketing Operations at AT&T/BellSouth.

Overall, Kenn MacKay's skill set, education, and experience make him an excellent candidate for organizations seeking digital transformation and customer engagement solutions.