Kendra Clay

Kendra Clay is a results-driven Technical Program Manager at Qualtrics, Inc. based in Seattle, with a strong passion for enhancing customer experience and implementing automation solutions.

With a robust skill set that includes Tableau, SQL, Jira + Google Sheets integration, Java, C++, and Javascript, Kendra has proven expertise in driving project improvements, quality metrics, and cross-functional team coordination across the Software Development Life Cycle (SDLC).

In her role as a Technical Program Manager at Qualtrics, Kendra spearheaded various initiatives such as enhancing the CX organization brand health program, implementing 'Quality without QE' strategies, improving key account reporting and monitoring, managing weekly ops reviews, and providing actionable reports to stakeholders, resulting in significant improvements in efficiency and customer satisfaction.

Prior to her tenure at Qualtrics, Kendra served as a Software Test Engineer II, where she took full ownership of the testing process for multiple client solutions, leveraging UI test automation frameworks based on JavaScript, Angular JS, and Selenium Webdriver.

Kendra's extensive professional journey also includes roles as a Software Engineer in Quality Assurance at Agilysys, where she contributed to the development of backend automation REST API test frameworks, and as a Software Development Engineer in Test at Microsoft, where she oversaw testing for a software-developed radio solution and created customizable IoT gateway solutions for smart devices.

During her time as a Software Development Engineer Intern at Amazon, Kendra was part of the Seller Central team and played a pivotal role in creating a search service for Amazon.com users, resulting in significantly improved search speed through the application of OOP principles and fast algorithms.

Kendra Clay holds a Master of Science in Computer Science from the University of Oklahoma, and a Bachelor of Science in Mathematics with exceptional academic achievements. Her continuous pursuit of excellence, technical acumen, and dedication to enhancing customer experiences make her a valuable asset in the tech industry.