Senior Manager, Global Network Security at Western Digital

•	Strategic Security Leadership: Lead the design and deployment of large-scale security solutions spanning multiple cloud providers (SaaS/PaaS/IaaS), ensuring alignment with corporate security plans and risk reduction endeavors.
•	Risk Management & Assurance: Act as the key corporate security architect, conveying complex risks lucidly to a diverse audience. Conduct and oversee both physical and logical penetration tests, as well as external red team evaluations, to strengthen security postures.
•	Governance & Compliance Innovation: Partner with IT infrastructure divisions to gauge corporate security maturity and devise holistic strategies. Create essential tools, accelerators, and runbooks to uplift the security compliance framework.
•	Operational Excellence: Advocate for state-of-the-art security methodologies, pioneering initiatives for tooling and automation. Convert intricate security standards into scalable policy-as-code solutions.
•	Cross-functional Collaboration: Foster relationships with technical teams across the organization to reinforce global systems catering to global office users. Prioritize quality and reliability over mere convenience.
•	Global Leadership & Team Management: Oversee globally scattered teams, leveraging their individual strengths and skills. Display a deep understanding of intricate architectural and service design principles.
•	Security Awareness & Trends: Establish oneself as the go-to expert on corporate security, staying abreast of industry trends. Share crucial insights with both internal stakeholders and external collaborators, ensuring the organization is up-to-date with the latest best practices in the security domain.

Solidigm

Solution Architect, Corporate Security / Network Security Operations Lead

•	Strategic Security Leadership: Sculpted security strategies leveraging Cloud Computing & Network Architecture insights, protecting Western Digital's infrastructure.
•	Risk Management & Assurance: Aligned with company security standards, utilizing Information Security Management & ITIL proficiency.
•	Governance & Compliance Innovation: Spearheaded Compliance with company's security paradigms while maintaining industry awareness.
•	Operational Excellence: Established manufacturing-centric security protocols & preempted vulnerabilities using Cybersecurity measures.
•	Cross-functional Collaboration: Ensured security blueprint alignment throughout the company.
•	Global Leadership & Management: Utilized extensive company insights to resonate security tactics with core values.
•	Vendor & Stakeholder Engagement: Managed key MSP relationships and steered Program Management for project clarity.

Western Digital

Senior Manager, Global Security Architecture

•	Strategic Network Leadership: Provided direction to voice and data networks, focusing on enhancing network security and operational efficiency.
•	Firewall Management: Oversaw the management of firewall and border security, with detailed ingress and egress paths to enhance security and performance.
•	Security Upgrades: Facilitated the transition from older TDM circuits to Tier 1 SIP providers, integrating redundant Session Border Controllers to enhance security measures.
•	Call Center Modernization: Led the development and deployment of a modern call center platform, adhering to NIST/ISO standards to ensure optimal performance and security during implementation.
•	Red Team Assessments: Launched internal Red Team evaluations to identify and address vulnerabilities, fortifying both network security and voice system protections.
•	Infrastructure Projects: Assisted with key infrastructure initiatives, including co-location data center transitions, campus rearrangements, and expansion projects, ensuring seamless integration with minimal disruptions.

The Home Depot

Senior Manager, Voice & Data

•	Team Leadership: Led a multi-disciplinary team of engineers and developers to conceptualize and develop cutting-edge hardware and software prototypes.
•	Innovation & Patents: Developed two groundbreaking methods for business process automation within the waste management sector. Conceived and registered seven patents related to sensor-based automation, underscoring a strong penchant for innovation.
•	Prototype Development: Crafted first-of-its-kind prototypes that utilized sensors for autonomous workflow management, signifying a leap towards digitizing traditional workflows.
•	Systems Engineering: Utilized diverse development platforms to engineer high-performing systems, ensuring native code was flawlessly integrated with cluster fabric.
•	Operational Mastery: Successfully met pilot objectives by ensuring system capabilities could handle up to 1 million transactions per second, underscoring scalability and performance acumen.
•	Real-Time Reporting: Implemented hybrid Ajax/C# interfaces, enabling real-time report generation from extensive datasets, enhancing data retrieval, analysis, and reporting capabilities.

Enviro-Tracc, LLC (Relentless Technologies, LLC Partnership)

Chief Information Officer (CIO)

•	Global Services Leadership: Directed and enhanced professional services on a global scale specifically for the Interactive Intelligence community, always surpassing stakeholder anticipations across various regions.
•	Bespoke Solution Design: Demonstrated expertise in designing and implementing tailored enterprise and network solutions for complex projects, which translated into notable cost savings and amplified operational efficiencies for clients.
•	Sales Engineering Support: Offered robust pre and post-sales engineering guidance, ensuring the successful adoption and seamless implementation of technological solutions.
•	Rapid Response & Resolution: Showcased a quick-response mechanism, proficiently addressing and resolving system issues, ensuring global operations faced minimal interruptions.
•	Integration Mastery: Stood out as a key Interactive Intelligence Integrator, seamlessly merging company products with external applications to cater to specific client needs.
•	System Management Prowess: Took charge of deploying and sustaining numerous EIC/CIC servers over 20 years, guaranteeing unwavering system performance.
•	Custom Module Development: Crafted and supplied bespoke ClientCOM or IceLIB modules, furnished with source code, catering to the nuanced needs of clients.

Relentless Technologies, LLC

Managing Partner

•	Security Standards Mastery: Spearheaded initiatives to bolster network security, ensuring alignment with ISO 27001/17799 and PCI Versions 1 & 2 standards. Achieved adherence ahead of third-party audits, reinforcing the company's robust security posture.
•	Network Architecture Overhaul: Orchestrated the transition to a centralized network infrastructure using integrated management tools, enhancing security and operational efficiency.
•	Global Implementations: Led global deployments of Interactive Intelligence, setting a benchmark for the organization's customer service delivery.
•	Strategic Customer Outreach: Implemented systems, elevating right party contact rates by 15-25% using localized US numbers for outbound dialers, translating to substantial savings.
•	Comprehensive Network Safeguarding: Introduced advanced multilayered security approaches, fortifying the network against a myriad of threats.
•	Telecom & Infrastructure Mastery: Directed and maintained a vast Telecom/WAN/WAN Security infrastructure, serving as the backbone for one of the world's top collection agencies.
•	Rapid Global Deployments: Pioneered a swift 30-day rollout of an International Call Center, showcasing unparalleled efficiency and operational prowess.
•	Uptime & Reliability Focus: Successfully boosted EIC/CIC/WAN uptime to 99.985% within a short span, ensuring premium service reliability.
•	Cost-Efficiency Initiatives: Conceptualized and introduced vendor-neutral VOIP routing platforms, achieving a 50% reduction in telecom expenditures.
•	Penetration Testing & Network Vigilance: Elevated security protocols with thorough penetration testing and the introduction of centralized network monitoring tools, significantly minimizing vulnerabilities and operational downtimes.

United Recovery Systems, LP

Director of Enterprise Network, Security, and Telecommunications

•	Support Excellence & Relentless Support: Offered unwavering 24/7 technical assistance to a vast national clientele using CTI/CRM tools, ensuring maximum client satisfaction.
•	Company Transition & Technical Growth: Spearheaded the transformation from a traditional voicemail firm to a leader in CTI/CRM services, positioning the company as a prominent Interactive Intelligence vendor globally.
•	Server Management & Converged Solutions: Designed and managed over a hundred EIC/CIC servers and established multifaceted converged systems, ensuring seamless operations.
•	Technical Expertise: Crafted intricate technical specifications for voice/data hardware and software, enhancing overall system performance.
•	Team Leadership: Led and mentored technical teams, ensuring client-centric service and adherence to SLAs.
•	Tailored Solutions & Technology Liaison: Developed custom enterprise solutions for clients and bridged technological advances between Sales and Technical departments.

Automated Voice & Data Solutions

Technical Support & Principal Engineering Manager

•	Data Integration: Devised C-based interfaces that gathered real-time data from VMS on VAX mainframes. This integration led to quick data access through CGI/HTML, optimizing workflow and response times.
•	Environmental Compliance: Spearheaded the development of innovative interfaces, specifically for Deep Well flow monitoring. These interfaces ensured stringent EPA compliance, also enhancing the precision and accuracy of data collection.
•	Real-time Data Provision: Implemented script-driven methodologies, particularly for data polling from VMS. This approach allowed for seamless data serialization via CGI/HTML, ensuring that critical information was always delivered on schedule.
•	Web Server Management: Assumed responsibility for the management and oversight of an extensive network of web servers and auxiliary servers in the southwest region. This role emphasized maintaining high availability and consistent performance, crucial for business continuity.
•	Infrastructure Modernization: Initiated the introduction of advanced web components tailored for the DuPont facility. This initiative marked the transition from the older VMS system to a more efficient and cost-effective solution.
•	System Migration: Played an instrumental role in devising and implementing strategies for infrastructure migration. Successfully transitioned the system from VMS/Novell to Microsoft Windows 4.0, ensuring minimal disruption and seamless integration.

Ken Vizena