Georgia Association of Home Inspectors

University of Cincinnati Carl H. Lindner College of Business

The Institutes 

Created a L&D dept from scratch  -  Practical construction experience  -  Problems solved ? Insatiably curious

Provide premium home renovation and handyman services in East Cobb (Marietta, GA). 

As a Certifed Master Inspector, I've seen numerous instances where small problems, when left unattended or not properly corrected, develop into major issues. 

Extensive hands-on and classroom knowledge in residential & commercial construction
Business solely built on word-of-mouth and repeat clients
Trained and seasoned “eye for quality”
Extensive education in building codes; IRC code certified. Earned “Certified Master Inspector” 
Handled complete renovations of over 15 homes
Project Manager for an elite residential remodeler 
Project Manager for commercial cabinet and counter manufacturer 

Specialties: 
• High quality
• Problem-solving
• Fair prices
• Trustworthy
• Professional

East Cobb Home Solutions LLC

Owner & Manager

New construction of large commercial multi-family projects (300-1500 units)
• Outstanding written and verbal communication/documentation. Quickly adaptable to changing conditions, and able to think and act quickly in tough situations.
• Perform initial site meetings and establish project schedule
• Monitor and ensure quality work delivered on time
• Use Procore
• Attend team meetings with all subs to address issues and adjust schedule

Republic Elite Multifamily Interiors

Field Project Manager 

Manage high-end custom design-build construction projects.
•  Responsible for all aspects of projects—responsible for bottom line
•  Concurrently handled 10-15 $100k+ projects 
•  Wrote estimates, scheduled & coordinated all labor, subs & materials
•  Created and improved numerous company systems and procedures
•  Created a cloud-based comprehensive job management system with remote training tools
•  Created company-wide job scheduling system—lead weekly conf calls to coordinate jobs
•  Obtained building permits
•  Used Microsoft Project and Procore
•  Created and led training for Microsoft Project

All Square Contracting

Construction Project Manager

Managed 70 upscale homes in metro Atlanta. Strong multi-tasking, adaptability skills.
•  Performed quarterly inspections for owners with proactive recommendations
•  Prioritized and handled all maintenance requests & large repair/renovation projects
•  Secured bids, managed work, and coordinated with property owners & tenants
•  Created a cloud-based tracking system for maintenance requests 
•  Handled and approved vendor invoices
•  Managed a downtown loft’s HOA & building; handled numerous issues—some very complex. 
•  Created and provided HOA with routine reports to budget for maintenance and repairs. 
•  Created proactive maintenance plan/schedule

7 Real Estate Mgt Services

Property Manager

As a key management player working within all disciplines, Ken built strong company relationships and acted as liaison between the executive level and the front-lines. Ken improved the productivity and professional fulfillment of over 300 staff. 
He created a collection of courses to develop and master the skills to become claims adjusters. Ken's claims school was a huge success developing high performing adjusters. 
Ken leveraged his advanced technology skills to efficiently create L&D materials and courses, using his vast experience with photography, videography, video/audio editing. He used LMS, Camtasia and Vegas Pro, with an amazing ability to learn and master any software.
•	Created a highly praised Learning & Development department from scratch. 
•	Created a Skill Gap Analytics Tool, to facilitate lateral and upward career movement.
•	Thoroughly analyzed and mapped major workflows for needs analysis. Used analytics to refine and implement process improvements.
•	Refined/aligned all job descriptions. Developed career paths for all positions, including system for promotions. Leadership Development–Contract Law–Improved Retention
•	Created virtual learning experiences for standalone or to support other formats
•	Created a comprehensive recruiting system with onboarding & mentoring programs.
•	Led targeted employee focus groups, providing ground-up solutions to problems.
•	Created systems to assess training effectiveness with a key focus on measurable results: accelerating/ enhancing productivity, engagement, and quality. 
•	Designed and built ACCESS ACADEMY—a comprehensive system to provide knowledge and enhance skills of staff. Included creation of over 100 video-based courses/ curricula. Constructed over 100 work aids. Incorporated a collection of courses to develop and master the skills to become claims adjusters. 
•	Adaptable and fast response--excelled in extremely fast-paced, nimble environment.

Access General Insurance Adjusters, Inc.

Director of Learning & Development

Created a business providing professional building inspections for new construction and existing construction. Also, perform high-quality renovations (awarded local and national awards). 
• Performed buyer’s home inspections, employing multiple inspectors 
• Provided special package for buyers of new construction: inspect before footers, before drywall, before closing, ending with an 11-month warranty inspection
• Extensive practical marketing, with strong networking and customer referral focus

Assured Quality Inspections Group, inc

Owner & General Manager

Responsible for all administrative areas of Claim Department
• Analyzed, documented and developed flowcharts of key processes &amp; procedures
• Increased productivity 33%; reduced headcount and eliminated overtime
• Reduced average daily carryover 23.8%
• Improved accuracy of FNOL information
• Record Retention—identified &amp; corrected 8000+ uncataloged files. Reduced offsite costs 15%
• Developed training using web-meetings—improved training with no travel costs
• Conducted 360 reviews

COMPLIANCE
• Coordinated audits by MGA carriers and state insurance departments
• Coordinated SAS-70 audits and compliance 
• Developed Medicare/SCHIP Compliance system

CLAIMS TECHNOLOGY
• Reviewed and streamlined reporting process. Improved accuracy, eliminated duplicate reports and met all deadlines. 

IMPROVED CALL-CENTER PERFORMANCE
• Developed and conducted on-site training of call-center staff
• Improved service levels--Avg. Seconds to Answer 127 to 28; Abandonment Rate 24% to 4.8%
• Improved IVR. Reduced 8100 monthly calls to 5500 (31% reduction)
• Developed incentive-based QA monitoring program
• Created &amp; implemented a call-pegging application to identify call trends &amp; staff needing coaching

QBE North America - ZC Sterling / Sterling National

Director-Claims Administration

• Developed closed claim file QA review program. Conducted initial quality audits.
• Process Improvement: Mapped steps for critical processes. Presented recommendations for improvements.
• Reviewed and triaged 250 litigation claim files. Prepared summaries, made recommendations and created system to track litigation claims.
• Obtained building permits

Consultant

Developed a business providing professional and thorough building inspections for new & existing construction. Also performs high-quality renovations (awarded local and national awards). 
• Highly praised by customers
• Follow most stringent inspection standards in US
• Developed strategic relationships with professional associations, business owners & clients
• Extensive practical marketing experience, with strong networking & customer referral focus
• Certified by International Code Conference–Residential Building Inspector
• Earned “Certified Master Inspector” designation

Climbed the ranks from a multi-line resident field claims adjuster, to an executive leadership position with highly respected P&C claims operation.  Head of department that managed all administrative issues for $3.5 billion insurance claims operation.

Cincinnati Insurance Company / Cincinnati Financial Corp

Corporate Secretary & Manager–Claims Administration

Selected as the sole subject matter expert for development of company's first custom claims software for resident field claims associates. Handled full field claims workload while performing these additional duties.

• Wrote requirements & testing protocol - conducted field testing
• Worked with Policy Management Systems Corp (PMSC) to ensure product complied with business requirements
• Wrote User’s Manual and deployment plan 
• Designed training programs and conducted initial training sessions
• Developed several numerous upgrades
• Created field claims word-processing templates
• Reviewed & revised workflows for new technologies
• Presented workshops & department-wide seminars to help field claims reps increase productivity with PCs

Field Claims – IT Project Subject Matter Expert

Began as a resident multi-line claims representative. Responsible for all facets claims including policy and coverage interpretations, investigation, valuation, negotiation, settlement & excellent customer relationships. 

Comprehensive experience and expertise:
• Extensive experience handling all facets of workers’ compensation, automobile, homeowners and commercial insurance claims.
• Responsible for investigation, coverage determination, liability, valuation, negotiation and claim conclusion.
• Skilled at working with defense counsel & negotiating with plaintiff attorneys
• Served on catastrophic claim teams (tornados, hurricanes, etc.)
• Awarded for extraordinary claim service
• Awarded for high number of claimants seeking insurance coverage with CIC following claims handled by Ken

Senior Field Claims Specialist

• Extensive management, merchandising & leadership education
• Managed 2nd highest sales volume store in Cincinnati with over 100 employees
• Hiring, budgeting, forecasting, scheduling, merchandising, inventory control, hiring, leading, customer satisfaction, security, expense control,  and overall store profitability.

Ken Grimme, CMI, CPCU, AIM, CMI