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Kelvin Waters
Customer Insight Manager at Lloyds Banking Group
Kelvin Waters is a Customer Insights Manager at Lloyds Banking Group.12 He describes himself as a Customer Experience evangelist and an expert in measuring customer experience and amplifying the voice of the customer.1
Professional Background
Kelvin started his position as Customer Insights Manager at Lloyds Banking Group on January 29, 2023.2 His role focuses on understanding and improving customer experiences within the banking sector.
Skills and Expertise
Kelvin specializes in:
- Customer experience measurement
- Voice of the customer amplification
- Customer insights analysis
His self-description as a "Customer Experience evangelist" suggests a passionate approach to his work and a strong belief in the importance of customer-centric strategies in the banking industry.
LinkedIn Presence
Kelvin maintains an active professional presence on LinkedIn, where he shares updates about his career and insights into customer experience management. His LinkedIn profile username is kelvin-waters-199827122, which corresponds to the information provided in the query.
