Kelly Shum

Kelly Shum is the Director of Rooms at Mondrian Singapore Duxton, a hotel located in Singapore. She is known for her passionate and personable approach to hospitality, consistently demonstrating a genuine commitment to guest satisfaction.12

Professional Background::

• Current Role: Director of Rooms at Mondrian Singapore Duxton
• Skills: Expertise in Front Office, FF&E (Furniture, Fixtures, and Equipment)
• Location: Singapore

Customer Service Approach:: Kelly is highly regarded for her customer service skills. She personally responds to guest reviews, showing attentiveness and a commitment to addressing guest feedback. In multiple review responses, she:

• Thanks guests for their detailed feedback
• Addresses specific concerns
• Expresses a desire to improve guest experiences
• Maintains a warm and professional tone

Notable Characteristics::

• Personable with guests
• Genuinely looks after guests' best interests
• Proactively engages with customer feedback
• Represents the hotel's commitment to excellent service1234

Her professional approach and dedication to guest experience have been highlighted in multiple guest reviews, with many praising her personal touch and the hotel's overall service quality.