Kelly Clay

Clinic Operations Administrator at Minor & James Surgical Specialists, a division of Proliance Surgeons

Kelly Clay is an experienced Analytical Clinic Operations Administrator with a background in managing diverse medical and operational teams for various specialty clinics such as ENT, Gastroenterology, Podiatry, and Urology.

With 6 years of experience, Kelly excels in planning workflow, coordinating call center staff, maintaining call tracking databases, and facilitating communication between contact center and management for seamless operations.

Kelly Clay holds a Diploma in Tourism and Travel Services Management from the International Air and Hospitality Academy, as well as Bachelor's degrees in English Language and Literature, and Drama and Dramatics/Theatre Arts from the University of Washington.

Currently serving as a Clinic Operations Administrator at Minor & James Surgical Specialists, a division of Proliance Surgeons, Kelly has previously held positions like Senior Clinic Operations Coordinator at Minor & James Medical and Bartender at The Cheesecake Factory.

Kelly showcases expertise in developing enterprise strategies, improving technical services and procedures, nurturing client relationships, and fostering professional partnerships to ensure quality care and public trust.

Kelly Clay's dedication to optimizing clinic operations and enhancing patient care experiences makes her a valuable asset in the healthcare industry.