Keith Sutton

Keith Sutton

Keith Sutton is a Senior Program Manager - Services at Five9, based in Rock Hill, South Carolina, United States. He has over 20 years of experience as a highly motivated and results-oriented Service Delivery and Program Management professional in the Financial, Energy, and Telecommunications industries.1

Key Responsibilities

• Proactively develops, builds and implements procedures that align with corporate initiatives
• Manages key account relationships and vendor negotiations
• Provides expertise in strategy, planning, execution, cost/benefit analysis, and operational efficiencies1

Professional Experience

• Senior Program Manager - Services, Five9 (October 2022 - Present)
• Implementation Program Manager, Five9 (December 2019 - Present)
• Program Manager, AmWINS Group (May 2016 - December 2019)
• Senior Delivery Manager, TEKsystems (April 2012 - May 2016)
• Program Manager - National Accounts, Black Box Network Services (June 2001 - April 2012)
• Enterprise Supplier Manager, First Union National Bank (August 1998 - April 2001)
• Telecommunications Services Analyst, Duke Energy Corporation (August 1997 - August 1998)
• Information Management Services Analyst, Duke Energy Corporation (October 1995 - August 1997)
• Site Telecommunications Representative, Duke Energy Corporation (December 1990 - October 1995)1

Education & Certifications

• ITIL v3 Foundation, PeopleCert1

Sadly, Keith Sutton passed away unexpectedly on December 19, 2022.2