Keith Copeland

Product Consultant - Collaboration at Spark New Zealand

Keith Copeland is a Product Consultant specializing in Collaboration at Spark New Zealand, based in Wellington. He has over 18 years of experience in the IT industry, recognized as a team leader, mentor, and trusted advisor. His expertise encompasses various areas, including Unified Communications, project management, business continuity, and disaster recovery planning, with a recent focus on Microsoft Teams and Microsoft 365 Productivity tools.

Professional Experience

Current Role: Since April 2021, Keith has been working at Spark New Zealand, where he collaborates with a team of consultants to enhance customer experiences in Unified Communications, particularly in the context of remote and hybrid work environments.
Previous Positions:
- Technical Consultant - Sales at Computer Concepts Limited (July 2020 - April 2021)
- Practice Lead at UCFX Limited (October 2015 - July 2020)
- Principal Architect at UCFX Limited (April 2014 - October 2015)
- Solutions Architect at Comsmart (2010 - April 2014)

Throughout his career, Keith has been involved in leading complex projects, particularly in infrastructure migrations and enhancements, and has played a significant role in consulting for organizations on their technology needs.1

Experience

Product Consultant - Collaboration at Spark New Zealand (April 2021 - Present)

Technical Consultant - Sales at Computer Concepts Limited (July 2020 - April 2021), Practice Lead at UCFX Limited (October 2015 - July 2020), Principal Architect at UCFX Limited (April 2014 - October 2015), Solutions Architect at Comsmart (2010 - April 2014), Systems Engineer at Independent Contractor (March 2010 - June 2010), Senior Systems Engineer at Computers & Networks, Inc. (2008 - 2010), Technical Support Consultant at Auto-IT, Ltd (August 2007 - January 2008), IT Specialist - Project at Arthur Barnett, Ltd (May 2007 - June 2007), IT Consultant / Systems Administrator at Xchange 180 Consulting (March 2006 - June 2007), IT Specialist / Systems Administrator at Arthur Barnett, Ltd (March 2006 - December 2006), PC Technician at Circuit City (June 2005 - January 2006), ACS Sr. Technical Support at Dell Computer Corporation (March 2004 - June 2005), Technology Product Specialist at Circuit City (June 2003 - October 2003), IT Support / Assistant Manager at N&F Computers (April 2002 - June 2003), Instructor/Tutor at Sylvan Learning Center (November 1998 - June 2000)

Education

Austin Peay State University (1998 - 2003), AAS in CIS, Network Administration at Dyersburg State Community College (2000 - 2000), Honors Diploma, General Studies at Dyer County High School (1995 - 1998)