Katy Hayes

Katy Hayes brings over a decade of experience in Loss Mitigation, specializing as a Level 3 Collector in Auto Finance and Business Marketplace. Her extensive career spans twenty years across various industries, with a primary focus on enhancing customer satisfaction. Katy excels in collections, telephone sales techniques, cross-selling, organizational skills, decision-making, and problem-solving. She is well-versed in research, Call Center operations, and Customer Service environments. Katy also possesses a strong background in business administration and is proficient in a wide array of software applications including Sales Force, CLMS, MBNA, Offer Net, Microsoft Office Suite, Open Office, Call Support systems, Oracle, Google, and many more.