Katie Sheinfeld

Katie Sheinfeld is a Customer Success Manager at Fivetran, based in Denver, Colorado, United States.24 As a Customer Success Manager, her role likely involves managing a portfolio of accounts, focusing on customer retention and expansion, and ensuring customer satisfaction.1 At Fivetran, Customer Success Managers typically handle between 250-350 accounts, own net retention of their book of business, and work to increase each customer's usage of Fivetran's products.3

Katie's responsibilities may include:

1. Conducting strategic calls with customers to identify new use cases and address potential churn risks.1
2. Managing onboarding processes for new key accounts.1
3. Providing product updates and tailored recommendations to customers.1
4. Working cross-functionally with support, solution architects, sales engineers, and other teams to enhance the customer experience.13

While specific details about Katie's background are limited, Customer Success Managers at Fivetran typically have experience in SaaS quota-carrying sales or customer success roles, with a strong customer-centric approach and a track record of meeting or exceeding goals.13