Nansemond-Suffolk Academy

The George Washington University

Photographer at National Defense University

Washington DC-Baltimore Area

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Katie Lewis Photography, LLC

Photographer, Owner

- Manage photographic services at America’s premier joint professional military education institution, which educates over one thousand military, civilian, and industry leaders from over 80 countries each year, and is home to several research centers.•	Communicate closely and frequently with the university leadership, event planners, professors, students, researchers, contractors, and operational staff to provide photographic services for individual portrait subjects, groups, lectures, meetings, conferences, VIP visits, international delegation visits, ceremonies, and other special events.•	Behave professionally and courteously in many situations and environments among varied company, including events with officials as high ranking as the President and Vice President of the United States.•	Demonstrate superior focus on customer satisfaction, mission success, and prompt service. •	Improved processes to elevate photography from a small side service of the Audiovisual Department to a primary, highly sought-after departmental function.•    Manage photographic laboratory and inventory of photographic equipment including chemical wet lab, dye sublimation printers, inkjet prints, DSLR’s, lenses, lighting systems, and studio equipment.•      Manage calendars and resources for multiple photographers, serving dozens of clients and events each week.•    Maintain searchable archive of hundreds of thousands of photographs created by multiple photographers, and respond to inquiries from throughout the university for images from this archive.•      Pleasantly adapt to the constantly changing schedules of students, event planners, leadership, and visitors.•     Honored in May 2013 as the “National Defense University Hero of the Week,” an award given to members of the university staff and faculty who stand out by continuously going above and beyond the call of duty.

National Defense University

Photographer

- Communicated with customers via phone, e-mail, and in person to design and sell custom products, respond to questions, and find unique solutions to order issues. •	Demonstrated personal responsibility to go above and beyond to satisfy customers and exceed their expectations; made high quality customer service a constant imperative. •	Remained calm under pressure to resolve time sensitive customer concerns. Expedited orders to meet deadlines for clients. Coordinated closely with colleagues and vendors to produce products in timely manner. •	Used computer graphics software to create digital artwork for printing on products such as apparel, drinkware, office supplies, bags, and other items. Exhibited an eye for aesthetics and created designs that conveyed ideas that clients wanted to illustrate. Consulted customers to help them create and order products that were consistent with the signature look and brand identity of their organizations. •	Guided customers through using the company's website and on-line design lab. •	Displayed excellent written and oral communication skills; constantly produced clear and concise oral and written communications with clients. •	Established and maintained working relationships with clients.  Engaged colleagues as a team player in a results oriented environment.

CustomInk

Sales and Customer Service Associate

Managed customer relations, coordinated subscriptions, and oversaw correspondence

The Washington Monthly

Executive Assistant

Edited and retouched photographs, built web galleries, developed digital workflow, implemented changes to office practices to improve efficiency

Matt Mendelsohn Photography

Post-Production Specialist

Assisted on location, edited and retouched photographs, prepared prints and other deliverables for clients, updated website regularly, helped manage office, assisted with client communication, tracked client contracts and payments

Kenneth M. Wyner Photography

Assistant, Post-Production Specialist

Managed post-production, digital archives, and equipment inventory; built web galleries; assisted on location

John Harrington Photography

Intern, Post-Production Manager

Sold audio guides for the permanent collection and special exhibits; helped museum visitors; prepared daily sales reports

Acoustiguide

National Gallery of Art Associate

- Participated in a ten month team-based national service program focusing on education, the environment, unmet human needs, public safety, and disaster relief•	Horizons for Youth, environmental education center, Sharon, MA: designed lesson plans on science-related topics, instructed students, repaired facilities•	Covenant House, transitional living facility for homeless and at-risk young people, New York, NY: updated mentor database, remedied filing system of residents’ records, advertised for culinary arts training center•	Habitat for Humanity of the Capital Region, Albany, NY: built home for low-income family, restored and reorganized warehouse•	Claymont Elementary School, Claymont, DE: tutored 5th grade students with low reading comprehension scores, assisted teacher•	Aided Red Cross with mass care and disaster relief after Hurricane Isabel