Katie Doyle

Katie Doyle is a seasoned professional currently serving as a Service Engagement Manager at Barclays in the Wealth and Business Banking sectors. Her role involves bridging the gap between technology and business needs, focusing on optimizing technology services for users while understanding the business impact during technological challenges. She spearheads technology Service Improvement Plans and business Service Reviews, playing a pivotal role in managing major incidents and delivering formal updates to stakeholders.

With a solid background at Barclays, Katie previously held the position of digital Portfolio Component Lead for Websphere within Middleware from 2014 to 2016. Her responsibilities included coordinating global teams across various digital projects, managing project escalations, resolving resource conflicts, overseeing MSP headcount, and cultivating strong relationships with technical and business-oriented colleagues.

Prior to that role, she worked as a Z/OS Infrastructure Performance Technician at Barclays for nearly a decade, from 2005 to 2014. During this period, Katie gained extensive experience in live incident resolution, system infrastructure configurations, system monitoring, and disaster recovery processes. She is adept at handling a diverse range of technical challenges and business projects, contributing to enhancing disaster recovery timelines and fostering technical talent development within the organization.

Katie's educational journey includes studying at the University Of Central Lancashire and St Marys Catholic Secondary School in Bishops Stortford. Her professional trajectory showcases a progressive growth within Barclays, from technical roles to leadership positions, highlighting her proficiency in navigating complex technology landscapes while fostering collaborative relationships across departments.

Combining technical prowess with a strategic business mindset, Katie Doyle excels in driving technology initiatives that align with organizational goals and enhance operational efficiencies. Her diverse skill set and extensive experience make her a valuable asset in managing technology-business interactions and driving innovation within financial institutions.