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Katherine Tan
Operations Manager - Quality Control - KYCS (Tax Support)
Katherine Tan is a highly skilled and experienced Operations Manager, with expertise in quality control, team development, process improvement, and client relationship management. Her background includes work in several dynamic environments, from BPO to bank back-office processing. She holds a Yellow Belt Post Graduate Module certification and has a proven track record in delivering best-in-class results in various lines of business.
Katherine is an expert coach who excels at developing high-performing teams and successors. Her previous positions include roles as Operations Manager - Quality Control - KYCS (Tax SupportTeam) at HSBC Global Banking and Markets, Operations Manager - KYC Processing at HSBC Global Banking and Markets, Operations Manager/Program Leader at Stream Global Services, and Shift Manager/Shift Officer-in-Charge at Stream Global Services. She has also worked as a Senior Team Leader at eTelecare Global Solutions, Team Leader at eTelecare Global Solutions, Senior Team Leader/Team Leader at Globalstride, and Customer Service Specialist at Globalstride.
Overall, Katherine Tan is a highly experienced and accomplished Operations Manager with a demonstrated ability to deliver results and build high-performing teams.
