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Katherine Rotunno
Director, Client Success at Cornerstone OnDemand
Professional Background
Katherine Rotunno is an accomplished professional with extensive experience in content operations and customer success. Currently, she holds the prestigious position of Senior Director of Content Operations and Experience at Cornerstone OnDemand, where she excels in developing and implementing strategic content initiatives that enhance user engagement and deliver exceptional experiences. Katherine's expertise in managing and optimizing content workflows has significantly contributed to the success and growth of Cornerstone OnDemand, a leading provider of cloud-based learning and talent management solutions.
Before her current role, Katherine served as the Director of Content Experience at Cornerstone OnDemand, where she was instrumental in shaping content strategy, enhancing user experiences, and ensuring that clients received the best possible value from the company's offerings. Her keen insights into customer needs and industry trends have established her as a thought leader in the field of content management and operations.
Katherine began her career at Grovo, where she advanced through several key positions, including Director of Customer Success, Manager of Account Management, and Account Manager. In these roles, she demonstrated her ability to lead teams, support clients, and drive customer satisfaction, establishing a strong foundation in customer relations and content delivery. Her ability to adapt to the fast-paced tech landscape has positioned her as an expert in creating customer-centric solutions.
Furthermore, Katherine's experience includes vital roles at Bormioli Pharma and Stanley Black & Decker, Inc., where she excelled as a National Sales Manager and Field Marketing Coordinator, respectively. Throughout her career, she has leveraged her skills in sales, marketing, and account management to drive revenue and develop strong client relationships. Katherine's impressive journey reflects her dedication to continuous growth and excellence in her field.
Education and Achievements
Katherine Rotunno earned her Bachelor of Science in Marketing and Management from the esteemed Alfred Lerner College of Business & Economics at the University of Delaware. This academic background provided her with a robust foundation in marketing principles, strategic management, and business operations, equipping her with the necessary tools to thrive in various professional environments.
While at the University of Delaware, Katherine engaged with a diverse curriculum that emphasized both theoretical knowledge and practical applications, allowing her to develop critical thinking and analytical skills. Her education laid the groundwork for her success, helping her to navigate the complexities of the marketing and content management landscapes effectively.
Katherine's achievements in her career are numerous. She has consistently demonstrated a commitment to creating impactful content and managing successful customer relationships. Her strategic acumen and leadership capabilities have led to the successful execution of numerous projects, driving both organizational growth and client satisfaction.
In addition to her professional roles, Katherine's experience as an Academic Year Intern at J.P. Morgan allowed her to gain valuable insights into the corporate world, further enhancing her broad skill set and industry knowledge. This early experience helped solidify her interest in business and customer engagement, setting the stage for her dynamic career trajectory.
Achievements
- Leadership and Strategy: As Senior Director of Content Operations and Experience at Cornerstone OnDemand, Katherine has been pivotal in shaping the content strategy, ensuring that it aligns with overall business goals and enhances customer experiences.
- Customer Success Management: Katherine excelled in her previous roles at Grovo, where she successfully led customer success initiatives, developed strong client relationships, and improved customer retention rates through tailored content solutions.
- Sales and Marketing Expertise: With her background as a National Sales Manager at Bormioli Pharma and her various roles at Stanley Black & Decker, Katherine has a proven track record of driving sales growth and marketing effectiveness by leveraging her deep understanding of customer needs and market dynamics.
- Innovative Content Delivery: Katherine's strategic thinking and innovative approaches have transformed the way content is delivered to clients, ensuring high levels of engagement and increased client satisfaction. Her work has positioned Cornerstone OnDemand as a leader in the learning and development sector.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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