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Katherina McCord
People-focused leader with extensive experience providing customer service excellence for DTC e-commerce enterprises.
Katherina McCord, MBA, is a seasoned Customer Service professional with over 6 years of experience in various corporate and startup environments.
She is well-versed in team development, leadership, mentoring, communication, time management, Microsoft Office, quality assurance, business analysis, human resource, and recruiting.
With a Master of Business Administration degree and a Bachelor's in Business Administration and Management from Andrews University, Katherina has a strong educational foundation to support her practical experience.
During her career, Katherina has held key roles such as Sr. Customer Service Manager at FORMA Brands, Director of Customer Care at HighKey, and Strategic Account Manager at InstaNatural.
Her expertise also extends to positions like Customer Care Manager at InstaNatural, Supply Chain Contact Center Representative at AdventHealth, and Administrative Assistant at Hilton Grand Vacations.
Katherina excels at developing and implementing process efficiencies that drive customer retention, boost profits, and reduce costs.
Her diverse background and skill set make her a valuable asset in optimizing customer service operations and ensuring business success.
