Kate Sugrue

Kate Sugrue is the Senior Customer Advocacy Manager at Intercom, where she leads the Customer Advocacy team. With a strong belief that happy customers are the cornerstone of effective marketing, she focuses on building and strengthening customer relationships as well as fostering a vibrant community around Intercom's services.14

Sugrue has been with Intercom for over seven years, during which she has developed expertise in advocacy and community marketing. Her professional background includes managing TV advertising for notable clients and implementing brand advertising solutions, showcasing her versatility in marketing strategies.23

Based in Ireland, Sugrue is dedicated to enhancing customer engagement and ensuring that customer voices are heard within the company.14 Her approach emphasizes the importance of customer satisfaction in driving business success.