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Kate Crowley
Global Head of Client Experience at AECOM / Global Director
Professional Background
Kate Crowley is a seasoned professional specializing in client experience and marketing, currently serving as the Global Head of Client Experience at AECOM. In her role, she leads initiatives to enhance client relationships and drive customer satisfaction on a global scale, demonstrating her commitment to delivering exceptional service in every aspect of her work. With substantial expertise in client experience management, Kate has made significant contributions to the fields of marketing and client relations, particularly during her tenure in various capacities at AECOM, including Head of Client Experience for Australia and New Zealand and Clients and Marketing Manager.
Throughout her career, Kate has honed her skills and gained extensive knowledge in client engagement strategies, marketing, and service delivery. Prior to joining AECOM, she played a pivotal role in customer experience management at SouthWestern Business Process Services Ltd., which is part of Capita plc. Her background in customer service and marketing across various roles has equipped her with a broad understanding of the importance of aligning client needs with business objectives, establishing a strong foundation for her success in the client experience domain.
Education and Achievements
Kate's journey in education has laid a robust groundwork for her impressive career. She pursued her Bachelor of Civil Law (BCL) degree at University College Cork, where she graduated with 2:1 Honors. This foundational legal education provided her with analytical and critical thinking skills that are essential in her current role. Additionally, Kate furthered her professional qualifications by studying for the FE1 Entrance Examinations at the Law Society of Ireland, reflecting her dedication to continuous learning and professional development.
She completed her Leaving Certificate at Sacred Heart Secondary School, imparting her with the fundamental skills necessary for success in higher education and future professional endeavors.
Kate’s educational background not only equipped her with technical knowledge but also fostered essential soft skills such as communication and teamwork, which are vital in her line of work. Her academic journey, paired with her diverse experience, positions her uniquely in the client experience landscape, where understanding both the legal and client-centric perspectives is a distinct advantage.
Achievements
Throughout her illustrious career, Kate has achieved a multitude of milestones that illustrate her ability to innovate and lead in the field of client experience. As the Global Head of Client Experience at AECOM, she has developed and implemented strategic initiatives that enhance client satisfaction and loyalty. Her forward-thinking approach has allowed her to identify key client needs, leading to improved operations and services that are tailored to meet those demands.
In her previous roles, especially as Head of Client Experience for Australia and New Zealand, Kate has played a critical role in transforming client interactions. She has cultivated significant partnerships and collaborations that elevate client engagement and create value. Her strategic vision and execution have been recognized within the organization, leading to enhanced client retention and expansion of AECOM’s market presence.
Kate’s passion for customer experience is complemented by her unwavering commitment to delivering measurable business results. This dedication has not only earned her accolades within AECOM but also allows her to influence best practices across the broader industry. Her leadership style, marked by empathy and strategic foresight, encourages her teams to strive for excellence and innovation.
In summary, Kate Crowley's extensive background in client experience, coupled with her solid educational foundation, positions her as a prominent figure in the field. She continues to drive significant growth and client satisfaction at AECOM, and her ongoing commitment to professional development ensures she remains at the forefront of industry trends and best practices.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.