Kaspar Roos

Kaspar Roos is a leading expert, consultant, and thought leader specializing in Customer Communications Management (CCM) to Customer Experience Management (CXM) transformation. He is a renowned speaker at conferences and industry events, collaborating with top CCM and CXM technology vendors and service providers to enhance their strategies and business development. Kaspar offers market insights on CCM/CXM to hedge funds, private equity, and venture capitalist firms for M&A and financial investments. He heads an enterprise consultancy practice that delivers strategies, insights, and best practices to assist large enterprises in converting static, outbound customer communications into dynamic omni-channel experiences that foster business growth. Kaspar Roos has worked with a multitude of prominent companies and industry leaders, such as Adobe, Hewlett Packard, Xerox, and many more, along with investment and management consultancy firms. In 2018, Kaspar launched the Aspire Leaderboard, a digital vendor positioning and insights portal targeting the evolving CCM market. The company's mission revolves around providing clients with the necessary tools, independent perspectives, and expert consultancy to excel in the dynamic realm of customer communications. Known for values like integrity, responsiveness, and professionalism, Kaspar and his team strive to create substantial value for their clients. The company is headquartered in the U.K. (London) with additional offices in the U.S. (Chicago) and the Netherlands (Amsterdam). Kaspar Roos holds a Master of Science in Industrial Engineering & Management from Universiteit Twente and has studied at Curtin Business School, Curtin University. His professional journey includes roles such as Founder/CEO at Aspire, Director, Associate Director, and Senior Consultant at InfoTrends, and Product Marketing Manager at Objectif Lune.