Institute of Management Technology, Ghaziabad

GITM Gurgaon

Faith Academy

Associate Director at Birdeye  -  SPOC  -  MBA

Birdeye

Senior Director of Product Management

Skills: Communication · Team Motivation · Key Performance Indicators

Director of Product Management

Skills: Communication · Team Motivation · Key Performance Indicators · Conversational User Interfaces (CUI)

Associate Director of Product 

• Product ownership: Overseeing and managing the product on a daily basis
• Product strategy: Defining the product roadmap; managing product backlog
• Product management: Identifying the problem, conceptualization of the solution, building wireframes and product specification documents, working with internal stakeholders including engineering, design, marketing, sales and support etc. to build a strong product and implement customer feedback
• Product delivery: Managing day to day execution and quality operations
• Communication: Understanding and communicating accurately the product launches and upgrades to all stakeholders
• Research and analysis: Developing a deep understanding of the existing and prospective customers,
performing competitive analysis and identifying the gaps in product functionality

Senior Product Manager

Skills: Conversational User Interfaces (CUI)

Product Manager

• Responsible for the web and mobile based B2B products (Lead Management System) 
• Defining and communicating the product roadmap and weekly release notes to the top management and stakeholders
• Gathering business problems and requirements, defining product vision and creating requirement documents to support rapid development of the product
• Conducted daily standups or team huddles to track the project and help solve the blockers faced
• Prioritizing, facilitating and ensuring the timely implementation of the requirements gathered from various channels viz. end-user and business feedback, latest market trends and customer behavior
• Creating wireframes using Balsamiq and requirement and process flow documents 
• Continuously monitoring and enhancing end-user engagement

GirnarSoft

Sr. Product Lead

• Ensuring continuous delivery in the product as per the Agile methodology of project management
• Managing the development team, working with the design team and contributing in the conceptualization of a web based product for the client, while maintaining high performance standards and user experience
• Defining user stories for the development iterations
• Continuously tracking the effort by the team and monitoring the competition of the product

MAQ Software

Associate Project Manager

•	In-depth secondary market research for understanding the scope of analytics including comprehensive study of forecasting tools and solutions being provided in the market
•	Detailed competitor analysis on the basis of product/service features
•	Insightful recommendations for Genpact for launching an in-house forecasting solution, facilitated by exhaustive research

GENPACT

Consultant Intern

•	Officially em-paneled with the GroupM Advocacy Programme
•	Conducted online campaigns on Twitter for Nokia India, Van Heusen and Flipkart  
•	Conceptualized content and brand management activities for the IMT Ghaziabad Official Facebook Page (55000+ likes) as the admin 
•	Trended on Twitter, 2012
•	Twitter Account (4100+ followers)
•	Admin and founder of a Facebook Group (3300+ members)
•	Admin and artist at “Pen and Paper”, a Facebook Page (1400+ likes)

Freelance consulting

Social Media Influencer

•	Structured a knowledgebase for the client, as a process optimization initiative facilitating issue-resolving and request-handling and saving 1584 man-hours ($126,720/year)
•	Core team member of the IT Managed Services vertical, responsible for more than 25 in-house client applications and their routine performance 
•	Interfaced with the team and the client to suggest optimum code enhancements 
•	Performed and presented RCAs (Root Cause Analysis) on client escalations
•	Mentored a team on the process, interpersonal and client-interaction skills
•	Conducted knowledge transition sessions with the client, onsite 
•	As the “Process Champ”, co-ordinated with the Delivery Assurance Group ensuring seamless process flow, reports and updates

Genpact Headstrong Capital Markets

Consultant

•	Responsible for ensuring structural troubleshooting and resolution of the incidents as logged by the end users
•	Selected as the functional Customer Experience Coach within the team 
•	Initiated a new process of performing pro-active and regular heat-checks and courtesy calls to the customers to ensure satisfaction
•	Contributed in structuring, developing and implementing Customer Satisfaction enhancing strategies

Kartik Chachra