Karri Ojanen

Karri Ojanen is an accomplished senior customer, service, and user experience design lead with over 20 years of global experience. Ojanen started his career in his home country of Finland where he gained experience in concept design, UX lead, and creative director roles at some of Scandinavia's most reputable digital agencies. He then went on to work in diverse settings in the Middle East, the United States, and Canada, bringing his expertise in designing experiences that enhance customer satisfaction.

Currently, Ojanen is a Senior Service Design Practice Lead on the Digital Design team at RBC Royal Bank of Canada in Toronto. At the University of Toronto School of Continuing Studies, he instructs user experience, design thinking, and service design programs. Ojanen's work has won both national and international awards. Additionally, he is an experienced public speaker who has presented at major conferences, including FITC 2019 in Toronto, Customer Experience Summit 2014 in Toronto, Slush 2012 in Helsinki, Finland, and the UXLx conference in Lisbon, Portugal, in 2010.

Ojanen's educational background includes Bachelor of Arts degrees in audiovisual production from Diaconia University of Applied Sciences and Metropolia University of Applied Sciences. He also earned a college diploma in audiovisual arts, multimedia, and web design from Rastor.

Throughout his professional career, Ojanen held leadership positions at reputable organizations such as RBC, InVision, Sun Life, CGI, Influitive, Organic, and Publicis. His experience spans across multiple domains, including interaction and service design, product design, user experience design, creative design, and information architecture.