Karinna Briseno

Karinna Briseno is a Technical Advocate at Buffer, a role she has held since transitioning from her initial position as a Customer Advocate. She began her journey with Buffer in 2016 while working part-time as a social media manager during her college years. After graduating, she was drawn to Buffer's culture and values, leading her to apply for a position within the company. Over the years, she has evolved her role significantly, moving from a Happiness Hero to focusing on technical issues and customer advocacy.13

Background and Education:
Karinna studied business and marketing in college. Her interest in coding and engineering developed about three years ago, and Buffer supported her transition by funding her engineering boot camps. This educational support has allowed her to apply technical skills directly to her work, enhancing customer experiences.12

Current Role at Buffer:
As a Technical Advocate, Karinna collaborates closely with product, engineering, and advocacy teams to resolve complex customer issues. Her responsibilities include troubleshooting technical problems, documenting solutions, creating bug reports, and mentoring other customer advocates. Her work is crucial in ensuring that customers have a seamless experience with Buffer's platform.14

Personal Insights:
Karinna emphasizes the importance of work-life balance and personal growth. She enjoys a four-day workweek that allows her to pursue off-the-grid hobbies while maintaining a fulfilling career. Residing in California but originally from Hawaii, she embodies the digital nomad lifestyle that Buffer promotes.12