INSEAD

NUMA

Centrale Lille

APICS Northern Colorado

Co-founder and business developer at Smartly.ai. Digital disrupter. Voice assistant and chat bot software editor

Confidential

Sap IBP senior consultant 

Product manager for the solutions Smartly for banking® and Smartly for Telco® (2018-2022)

      - Define and market the Unique Selling Propositions for our verticalized offers Smartly for Banking® and Smartly for Telecommunications® through a strong interview process.
      - Identify and build on the shelf chatbot use cases for retail banking and telecommunications.
      - Build consistent data sets (more than 100 000 k utterances) to propose chatbot uses case with comprehension rate >90 %
Key results:
o	Smartly for Banking® had been adopted by 9 large retail banks (BNP BDDF, BMCI, Hello bank, BMCI, BCP, CFG, Wafa Immobilier, Orange Money) in 4 countries. 
o	Smartly for Telecommunications® had been adopted by more than 20 telecommunications operators (Orange Maroc, Senegal, Ivory Coast, Mali, Congo…etc.)
o	The chatbots developed through these solutions answers annually to more than 30 million of customers with an SLA > 99,99%

Product manager for the Smartly.ai SAAS chatbot platform (2017-2018)

- Lead the product development of the Smartly.ai SAAS platform (based on natural language algorithms) highly secured (https, brute force attack prevention, IP filtering…)
- Five modules in the solution: Bot design, Analytics, Integrations, Team Management, Survey
- Lead and empower a team of 15 developers (machine learning, front, back, devops, QM)
- Build the omnichannel customer support process and tool up it though Zendesk.
- Set up the release delivery process and reach an SLA of 99,9 %
- Technical stack: MongoDB(.js), Express(.js), Angular(.js), Node (.js)

Other activities (mainly 2017-2023): 
- Lead the fund-raising process: 1 million $ raised in 2016 
- Accountable of all the key metrics of the activity (ARR, Churn, LTV, CAC…)

Smartly.AI

Head of Product (co-founder)

As a Project manager for a SAP supply chain implementation project for Orange group (Largest telco operator in Europe)
•	Business process reengineering for telco suppliers demand process
•	Implement the SAP solution on the demand process for France Romania and Slovakia

TeamWork Corporate

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Team leader, solution architect, functional lead : Different roles in information systems consulting for supply chain industries.

As a project manager, supervise the  SAP core solution design and implementation for L’Oréal (Retail):
•	Implemented Core system, full lifecycle (hands-on) across 9 rollout projects (7 in EU, 2 in US)
•	Performed Fit/Gap analysis, Change requests implementation, testing, and post-live support.
•	Management of multicultural team up to 20 people from 10 countries (FR, BR, IT, ES, POL…etc)

As a project manager, supervise the implementation of a sourcing software based on SAP Ariba for Orange 
•	Implemented Core system, full lifecycle (hands-on) across 2 rollout projects (2 in Europe)

Accenture

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As in internal consultant, review the elevators installation process for the Rhone Alpes and South of France region (+ 100 millions $ turnover) to reduce by 10% the direct cost related to elevators installation (5 million $ of savings)

Karim Lourci