Karen Peacock

Karen Peacock is a notable leader in the technology sector, recognized for her significant contributions as the former Chief Executive Officer of Intercom, a company specializing in customer engagement solutions. She served as CEO from 2017 until October 2022, during which time she oversaw substantial growth, with revenue increasing over fivefold and the company's workforce tripling.14 Under her leadership, Intercom was acknowledged as one of the best private cloud companies by Forbes and received accolades for its workplace culture from various organizations.1

Before her tenure at Intercom, Peacock held prominent positions at Intuit, where she spent 14 years and was instrumental as the General Manager of one of its largest divisions and as Senior Vice President of Small Business.4 Her expertise in fostering innovation and customer-centric strategies has made her a respected figure in business leadership circles.

In addition to her role at Intercom, Peacock is a board member at Dropbox and has been recognized with several awards for her influence in technology and leadership, including being named one of the Top 50 Most Powerful Women in Tech by the National Diversity Council in 2019.34 She is also actively engaged in supporting women in technology and leadership roles.5

Peacock's insights on leadership have been shared in various forums, including discussions on how boards adapt to new challenges in corporate governance and the evolving nature of work post-pandemic.2 After stepping down as CEO, she continues to contribute to Intercom as a board advisor while exploring new ventures.1