Karen Nel

Karen Nel is a healthcare operations specialist with a passion for inspiring leadership and implementing improvement methodologies.

She is currently finalizing her PhD research study that focuses on the relationship between leadership and improvement methodologies in private hospital groups in South Africa.

Karen holds a Doctor of Philosophy (PhD) in Complexity Leadership for Healthcare Change, a Master of Business Administration (MBA) specializing in Leadership Effectiveness, and has studied Neuroleadership Business Coaching.

Her background includes roles such as General Manager of Customer Experience, Operations Manager, Customer Experience Manager, Independent Business Consultant, and CEO in various organizations within the healthcare industry.

With a strong focus on strategic operations, innovation, and leadership development, Karen's expertise lies in driving healthcare operations towards success by challenging the status quo and fostering inspiring leadership.

She believes in achieving great customer experiences through her analytical mindset and practical approach, emphasizing the importance of leveraging her team for success.