Karen Mercado is an experienced Account Manager at CDW Technology Solutions, a leading provider of technology solutions for businesses, governments, and educational institutions. She has pursued a Bachelor of Science degree in Sociology, Public Administration, and Paralegal studies from Texas State University. With her vast knowledge and industry-certified expertise, Karen is known for helping clients make well-informed technology decisions, providing them with the best solutions to meet their unique IT needs, and offer them advanced design and management of the solution.

In her past roles, Mercado has served as an Independent Adjuster at Worley Catastrophe Response, LLC, Claims Processor and Representative at Worley Catastrophe Services, PB at Wells Fargo Bank, Auto Claims Adjuster at United Services Automobile Association, Pre-trial Officer at Travis County Pretrial Officer, and Public Tax Examiner at Internal Revenue Service, among others. She has held several front office management and administrative roles in hotels such as the Hilton Austin Airport Hotel, Radisson Hotel, and Hampton Inn and Suites Austin Airport.

As an Account Manager at CDW, Mercado is responsible for outbound calling to potential and established customers, expanding key relationships with executives, and decision-makers within each customer and territory while ensuring top customer service. She stays up to date with the current industry trends to offer proactive advice and introduce new solutions to fulfill clients' business needs, follow up on the orders to ensure excellent service, maintain a strong communication channel to get the best prices for clients, and deliver 99.9% production up-time to clients' business.