Karen Lee-Archer is a highly experienced public service leader with an extensive background in Australian Government policy, program management, and service delivery agencies. With a focus on customer service and workforce management, Karen has led teams to deliver programs of strategic and operational significance, and effectively driven workforce reforms and capability building solutions. Karen holds a Graduate Certificate in Public Policy, an Advanced Diploma of Government, and is a Workplace Accredited Coach. In her current role as National Manager at Services Australia, Karen continues to drive organizational change, delivering for citizens and the community.