Karen Hockley

Karen Hockley is a highly skilled project and change management professional with a rich background in establishing collaborative relationships and leading high performing teams to achieve significant business benefits. With a hands-on approach, strong business acumen, and expertise in programme management, Karen is recognized as a pragmatic and resilient leader who is results-driven and efficient.

Karen's extensive experience spans various aspects of Financial Services, including Contact Centre Operations, IT, Business Process Management, Credit Risk, Collections & Recoveries, Fraud, Compliance, Marketing, HR, Learning and Development, Procurement, and Facilities. She has a thorough understanding of the full project lifecycle in both Agile and Waterfall methodologies and holds certifications as a Prince 2 and Agile PM Practitioner. Karen is also a qualified banking professional through the Chartered Institute of Bankers.

Prior to her current role as a Project Management Consultant at NatWest Group, Karen held leadership positions at reputable organizations in the financial sector, notably serving as the Director of Programme, Project, and Change Management at 8th Avenue Consultancy. Her past roles include positions at prominent institutions such as Sainsbury's Bank, Secure Trust Bank, Wescot Credit Services Limited, Standard Bank Group, and Barclaycard.