Karen Heng

Karen Heng is a Senior Customer Success Manager at LinkedIn, specializing in the Enterprise segment.12 With over ten years of experience in the field, she has developed expertise in customer success management and product championing.2

Professional Background

Karen joined LinkedIn approximately a year and a half ago, initially working in the Search & Staffing vertical.3 Her current role focuses on enterprise customers, where she leverages her extensive experience to drive success for LinkedIn's larger clients.

Areas of Expertise

• Customer Success: Karen's primary focus is ensuring enterprise clients achieve their goals and maximize value from LinkedIn's products and services.2
• Product Champion: She advocates for and promotes LinkedIn's products, demonstrating a deep understanding of their features and benefits.1
• Community Leadership: Karen is involved in community-building initiatives, likely fostering connections among LinkedIn users and customers.1

Additional Involvement

Karen is associated with EmergeIn, though the specific nature of this involvement is not clear from the available information.1 She has also been active in hosting and participating in events across Asia, contributing to LinkedIn's presence in the region.4

Education

Karen's educational background includes studies at Baruch College, part of the City University of New York system.2

Karen Heng's role at LinkedIn combines her extensive experience in customer success with a focus on enterprise clients, product advocacy, and community engagement, making her a valuable asset to the company's customer-facing operations.