Karen Cangialosi

Karen Cangialosi is a highly experienced professional with a background in leading design and development efforts for web and desktop applications, as well as information development for websites and documentation.

She specializes in user-centered design, usability testing, and creating a positive customer experience. With a strong focus on organizational development, Karen has expertise in intern programs, succession planning, leadership development, and growth strategies.

Karen is known for her leadership strengths in technology, customer experience, program management, innovation, and agile methodologies. She has held key roles at prestigious companies like Intuit, Microsoft, and UCSD, contributing significantly to their success.

Her educational background includes a Bachelor of Arts from the University of California, Los Angeles, as well as Master's degrees from the University of San Diego and UC Irvine. Karen has also completed a Stanford Innovation and Entrepreneurship Certificate from Stanford University.

Throughout her career, Karen has held various leadership positions, including Chief of Staff, Value and Loyalty Team Leader, Global Integrated Campaigns at ServiceNow, Director of Customer Success at Scale Chief of Staff at ServiceNow, and Director of Success Center Content and Programs at ServiceNow.

Additionally, she has served in roles such as Information Development Operations and Change Leader, Customer Experience Senior Manager, and Business Operations Senior Manager at ServiceNow. Karen's rich professional journey also includes positions at Intuit, UCSD, Cangialosi Consulting, Kaiser Permanente, and San Diego Sidewalk.

Karen's specialties encompass management, leadership, business operations, process improvement, product and technology innovation, program management, user experience, customer experience, information architecture, content management, documentation, and organizational development.