Karan Bakshi

Karan Bakshi, an experienced Deputy Director Operations, has a successful track record of 18.5 years in customer support. He is an expert in operations management, project management, and process transitions. Along with this, he possesses excellent skills in performance management, data analysis, team management, and career planning. He is an outstanding professional in knowledge transfer management, training, and skill enhancement approaches. Karan is a specialist in SLA Management, Process Mapping, Business Excellence, Workforce Management, reducing attrition, and risk and compliance management, which helped him achieve his success. He holds a Bachelor of Engineering (BE) degree in Computer Science from Mangalore University and studied at NPS. He is currently heading the L1 Customer Support Team at Udaan.com and has previously worked at Myntra Designs Private Limited and Flipkart.com.