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Kala Sk
Sr.Lead Service Assurance at Tata Communications
Professional Background
Kala Sk is an accomplished professional in the telecommunications sector, with over a decade of robust experience in roles that encompass Configuration Management, Operations Management, Process Management, and Project Management. Leveraging her expertise in Service Delivery and Service Assurance, Kala has made significant contributions in both national and international domains, positioning herself as a leader in her field. Currently, she holds the position of Senior Lead Service Assurance at TATA Communications Transformation Ltd, where she spearheads innovative strategies to optimize service delivery and enhances customer satisfaction through effective operational practices.
In her previous role as Lead of Service Delivery at Tata Communications, Kala was instrumental in streamlining processes and improving service performance, directly contributing to the overall success of the organization. Her extensive experience in managing large-scale projects and driving process improvements equips her with a unique skill set that is invaluable in today's fast-paced and technology-driven telecommunications landscape.
Education and Achievements
Kala Sk holds a Bachelor's Degree in Electronics and Communications Engineering from the prestigious National Institute of Technology, Hamirpur, where she achieved an impressive CGPA of 7.47. This solid educational foundation has provided her with a deep understanding of both technological advancements and practical applications in the field of telecommunications. Further enhancing her professional profile, Kala is currently pursuing a Master of Business Administration (M.B.A.) in Operations Management at The ICFAI University in Tripura. This ongoing educational endeavor is a testament to her commitment to continuous learning and career advancement.
In addition to her academic qualifications, Kala is certified in MEF CECP and ITIL, further demonstrating her dedication to adhering to industry standards and best practices. These certifications add to her substantial expertise and credibility within the telecom industry, enabling her to implement efficient operational strategies and lead teams towards achieving their goals effectively.
Achievements
Throughout her career, Kala has achieved remarkable success in enhancing operational efficiencies and service delivery standards. Her role at TATA Communications Transformation Ltd is notable for its focus on transforming service assurance processes to better meet the needs of clients and end-users alike. By successfully leading initiatives aimed at improving response times and service quality, Kala has played a pivotal role in the organization’s reputation for delivering outstanding customer service.
Moreover, her contributions to project management and process improvement initiatives have not only resulted in increased productivity but also fostered a culture of continuous improvement within her teams. As she progresses in her career, Kala continues to inspire those around her with her strong analytical skills and her unwavering commitment to excellence in the telecommunications sector.