Regent University

Wheaton College

Customer Service  -  Administration  -  Events  -  Management

Senior Event Planner	
Provided support and informal training to new event coordinators surrounding normal procedures, operation of Total Party Planner system and customer service troubleshooting

Event Coordinator												
Regularly managed 20 events at a time, with varying deadlines
Worked independently with clients by phone and email to put together an event reflecting their needs with consistently high customer satisfaction
Communicated necessary information to internal team and on site staff to ensure proper event execution
Supervised teams of up to 15 staff members at weddings and other events with up to several hundred guests

B.Lin Catering

Senior Event Planner

Receptionist
Quickly assessed needs of clients over the phone and provided necessary information or referral 
Maintained an organized and positive environment in the main lobby as the first point of contact for all clients, deliveries and employees. 

Registered Programs Assistant
Assisted with processing backlog of program applications by quickly learning the client database and corresponding with clients to update profiles
Provided administrative support to the Department Director by assisting with expense reports, research projects, and drafting correspondence

Beacon Hill Staffing Group on assignment at Certified Financial Planner Board of Standards

Front Desk Receptionist

•	Managed store operations including scheduling, inventory, sales goals and payroll
•	Responsible for recruiting, interviewing and training quality employees
•	Set personal goals for staff and coached team on sales process

Capital Teas, Inc.

Store Manager-in-Training

•	Performed opening and closing procedures accurately, including end of day finances and reports.
•	Operated as part of the management team in a high volume mall-based store.

Keyholder

•	Assisted customers in making informed purchases by maintaining knowledge of all store products
•	Established strong rapport with customers to ensure highest quality of service
•	Performed at a high level in sales resulting in promotion to Keyholder

Sales Associate

•	Answered questions and assisted club members with various needs 
•	Offered exceptional customer service to club members
•	Maintained clean and well stocked environment

Cherry Hills Country Club

Customer Service Representative

•	Designed and distributed marketing materials for events
•	Researched upcoming events and drafted concise briefings packets for staff
•	Managed assignments for multiple supervisors, ensuring that each received products in the format and style that matched their preference
•	Supervised other interns in setting up for multiple events each week

The Chicago Council on Global Affairs

Programs Intern

•	Provided prompt and quality service to customers 
•	Educated customers about products 
•	Performed cleaning, organizing and food preparation duties with little supervision

Bon Appétit Management Company

Barista

•	   Evaluated and updated position manuals for camp staff
•	   Organized transportation for campers and staff by making phone calls and scheduling drivers	
•	Coordinated with team members to ensure that camp logistics ran smoothly
•	Collaborated with another intern to plan a day-long special event with other camps

Kailyn Van Schooten