Kaela Johnson

Kaela Johnson is currently the Director of Digital / Technical Product Management at USAA, a prominent financial services organization based in San Antonio, Texas. With a strong background in information technology, she has been instrumental in enhancing customer experience and product management strategies within the company since joining in 2017.12

Professional Background

• Role at USAA: As Director, Johnson leads initiatives that focus on digital and technical product management, ensuring that USAA's offerings meet the evolving needs of its members.
• Experience: She has a demonstrated history of working in various capacities within IT, emphasizing her commitment to improving customer interactions and product efficiency.24

Education

Johnson holds a degree from the University of Texas at San Antonio, which has equipped her with the skills necessary for her role in a competitive industry.3

Key Contributions

Her leadership has contributed to significant advancements in USAA's digital strategy, positioning the organization as a leader in customer-centric financial services.4