Justin Schafer

Justin Schafer is a Senior UX Designer specializing in Last Mile and Maps & Navigation at Amazon. He is based in the Greater Minneapolis-St. Paul area and has a background in leading user-centered design initiatives. His work involves optimizing the delivery experience for Amazon's Last Mile operations, focusing on innovative solutions that enhance the efficiency and usability of delivery applications.

Schafer recently participated in a research journey across Europe with other designers and researchers from Amazon's Last Mile team. This trip aimed to understand the unique challenges faced by delivery methods such as scooters and bikes, which are less common in the U.S. He emphasized the importance of gathering insights directly from delivery associates to improve the design of the tools they use, ensuring they are effective regardless of the mode of transportation.13

In addition to his practical experience, Schafer holds a degree from the University of Nebraska at Omaha.2 His professional interests lie at the intersection of design, technology, and business, where he aims to create simple solutions for complex problems.4