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Justin Michaud
Director, Customer Care
Justin Michaud is the Director of Customer Care at Life360, a position he was recently promoted to.4 With extensive experience in customer care and support roles, Michaud has worked for various companies including Life360, Tile, Skip, BEFORE Brands, Inc., Instacart, Cake, and NexxLinx.1
Professional Background
Michaud's expertise lies in managing customer service operations and improving customer experiences. His accomplishments include:
- Managing outsourced contact center vendors
- Implementing customer support tools like Zendesk and Ada Chatbot
- Leading RFP processes for vendor selection
- Successfully improving customer satisfaction ratings1
Education and Skills
Justin Michaud holds a degree in Communications from the New England School of Communications, which has provided him with a strong foundation for his career in customer service management.1
Current Role and Location
As the Director of Customer Care at Life360, Michaud leads the team responsible for customer care.4 He is based in Hayward, California.23
Contact Information
While specific contact details should be kept private, it's worth noting that Michaud maintains a professional presence on LinkedIn with over 500 connections.2
Justin Michaud's career trajectory demonstrates his commitment to enhancing customer support operations and his ability to lead teams effectively in the customer care domain.
Highlights
