Justin Maxwell

Justin Maxwell is the Cofounder and Chief Experience Officer at Smith.ai, a company he started in 2015 alongside Aaron Lee, the former CTO of The Home Depot. Smith.ai focuses on providing customer engagement solutions for small businesses, utilizing a blend of human receptionists and AI technology to enhance client interactions and lead qualification processes.12

Background and Experience

Maxwell has a robust background in design and technology, having previously worked with major companies such as Apple, Google, Mint (acquired by Intuit), and Sony. His expertise spans product design and team leadership, contributing to various high-profile projects.12 Notably, he has also been involved with Theranos, where he gained insights into the tech startup ecosystem.1

Vision for Smith.ai

Under Maxwell's leadership, Smith.ai has grown significantly, serving over 3,000 businesses with services that include virtual receptionist support, lead screening, and client intake. The company's mission is to help business owners succeed by alleviating the burdens of administrative tasks, allowing them to focus on their core operations.23 Maxwell emphasizes the importance of combining human interaction with AI capabilities to provide superior customer service experiences.14

Personal Insights

Maxwell has shared insights into his career and the founding of Smith.ai through various platforms, including podcasts and social media. He highlights his passion for building products that directly address customer needs and improving operational efficiency for small businesses.456

For more details about his professional journey and contributions to Smith.ai, you can view his LinkedIn profile here .3