Georgia Cyber Academy

Auto Claims Specialist

Farmers Insurance

Tier 3 Claim Owner II

•	Evaluated and negotiated claims within authority level for property and bodily injury claims with attorneys and non-represented claimants.
•	Resolved bodily injury claims which require extensive negotiation skills, medical bill reviewing and injury release preparation.
•	Investigate and effectively resolve Commercial liability and bodily injury claims via telephone, internet, or email.

North American Risk Services (NARS)

Claims Specialist II 

•	Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.
•	Establish and maintain appropriate diary of open claims following company guidelines.
•	Draft precisely accurate settlement agreement in compliance with state laws that also provided protection to policy holders and insurance carriers.
•	Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim.

DMA Claims

Bodily Injury Claims Specialist

Perform comprehensive investigations to evaluate potential liability in automobile claims. Assess automobile damage to establish insurance coverage based on in-depth analysis. Facilitate negotiations and resolve bodily injury and property damage claims. Ensure favorable outcomes for assigned claims by evaluating various settlement options. Respond to customer inquiries and deliver robust solutions to meet set requirements. Address challenging and high-exposure claims by implementing customer-focused approach.
•	Conducted thorough investigations in automobile claims to determine liability in accordance with company protocols.
•	Organized records for insurance coverage concerns investigating reports, theft cases, and injury claims.
•	Sustained strong and positive relationships with insurance policyholders to foster trust and for ensuring satisfaction

State Farm

Claim Specialist- Injury

Managed office-based claims resolution for automobile and commercial vehicles deemed as total losses by leveraging systematic approach. Resolved vehicle disputes to arrive at fair through research and appraisal. Guaranteed precise and swift resolution of claims by reviewing estimates with customers and implementing re-inspections required. Reduced storage costs by efficiently coordinating with pick-up of salvaged vehicles to streamline claims process. Managed subrogation demands from other insurance carriers by efficiently resolving related claims to minimize potential losses. Determined coverage by assessing insurance policies and conducting detailed analysis on damages.
•	Received 3 Shine awards for maintaining metrics and outstanding customer service.
•	Collaborated with rental vendors and customers to determine loss while ensuring seamless and timely resolution.
•	Ensured timely claim closure for owner retained settlements examining transfer paperwork and documentation.
•	Surpassed department goals for customer service, high-quality work, and strict regulatory compliance.

Liberty Mutual Insurance

Total Loss Specialist

Reviewed policies, coverage, and detailed data to validate claims and guarantee settlements in line with company practices and legal procedures. Managed commercial and personal auto claims in multiple US states, including AZ, CA, CO, CT, FL, GA, TX, PA, WA, NC, SC, LA, and AL
•	Authorized claim payments to customers within $100K limit and ensured prompt resolution of claims.

Kemper

Commercial Auto Liability Adjuster

• Handled over 1000+ high complexity auto and property claims with respect to coverage, liability, and bodily injury on a high volume basis.
• Issued claim payments to customers within $100,000 authority level.
• Contacted or interviewed many of the company’s 15 million auto policyholders, claimants, doctors, medical specialists, or employers to collecting claim-related information.
• Verified and analyzed policies, coverages, and other data used to ensure claims were valid and settlements were made according to company practices and legal procedures.

Travelers

Claims Specialist - Auto Damage

• Filed and handled over 5000 low to moderate complexity auto and property claims with respect to coverage, liability, and injury on a high volume basis.
• Issued claim payments to customers within $30,000 authority level.
• Contacted or interviewed many of the company’s 45 million auto policyholders, claimants, doctors, medical specialists, or employers while in a call center environment and collecting claim related information.
• Verified and analyzed policies, coverages, and other data used in settling over 35 claims daily to ensure claims were valid, and that settlements were made according to company practices and legal procedures.
• Contributed in reducing auto claims investigation cost and expenses by 35%.

Justin Hill