Brigham Young University

Brigham Young University - Idaho

Strategy I UX Mgmt I Product Mgmt I Tech Program Mgmt I Design Thinking I Cloud Architecture I Agile/Digital Transformation Advisory & Consulting

Emissary is a network of over 7,000 senior executives offering their insights to growing enterprise teams.

Emissary

Strategic Advisor

Develop operational processes for release management, product management, and quality assurance 
Improve and streamline processes and workflows across departments 
Strategic planning, change management, program management, and project management

City National Bank

Lead Business Operations/Product Manager

I led a cross functional team of 15 cross product leads and 5 project leads in creating product/program governance processes for annual planning, executive reporting, and dependency management
Managed strategic programs within given constraints of scope, schedule, budget, and quality through duration of initiatives
Partnered with business leadership to establish program vision, strategy, and success metrics
Developed and communicated objectives, goals, strategies, and measurements for strategic programs to interlock delivery teams across Dell Digital
Partnered with product management teams to plan and deliver program scope and to ensure delivered scope meets customers’ needs and executive leadership expectations

Dell Technologies

Lead Program/Product Operations Manager

Established company vision, mission, and overall strategy 
Ensured operations aligned with the strategic goals and operations ran smoothly

II HOST

Co-Founder & COO

Managed PMO/COE strategic planning initiatives across the entire company to improve agile delivery by 50%
Provided program/product agility leadership across organizations to successfully implement agile/digital transformations that resulted in improved collaboration, increased visibility to delivery, and established new ways of working

Senior Operations Program Manager

Exercised strategic technical program approaches to mitigate risk and resolve dependencies across 10+ business and technical teams
Created high level strategic objectives and strategic planning processes for two multi-million dollar software integrations 
Developed strategic mitigation between vendors, architects, and technical teams to establish a technical architectural vision and prioritized roadmap 
Led a big data ingestion to Google Cloud Platform for business intelligence analysts to run tableau dashboarding and perform other operational data analysis activities

The Home Depot

Operations Program Manager

Created strategic program/product roadmaps to help 5+ teams execute on cross-functional deliverables and objectives that resulted in improved delivery time from 3 months to 2 weeks
Collaborated cross-functionally to refine product requirements to enhance customer experiences
Assisted in Microsoft Azure Cloud DevOps architecture design, CI/CD pipelines setup, automated testing, and DevOps models
Utilized Kafka Micro-Services design and API integrations to bridge data communication gaps

Walmart Global Tech

Business Analyst/Operations & Project Manager

Managed large scale enterprise products by developing strategic research plans and discovery processes		     
Synthesized qualitative and quantitative data that drove high level product roadmap strategies to align multiple stakeholders, including executives
Created multiple artifacts and use case scenarios to build complex journey maps for stakeholders, mgmt., and engineers 
Led design thinking sessions to get real time user data that enhanced design decisions
Refined UX operational processes and championed efforts to evaluate and prioritize user pain points

UX Operations Project Specialist

Federal Advisory Cyber Security Department of Defense Strategic Case Analysis

Deloitte

Federal Advisory Cyber Security Management Consulting Externship

Optimized technology business processes to support over 300,000 items in 42 Distribution Centers
Recommended engineering designs to support all products
Developed strategies to improve 10+ technology teams performances

Walmart

Operations Management Intern

Designed robust system that minimized labor costs and optimized processes
Provided full data visibility for all management staff by designing new functionality within the system
Implemented a new data process that will save the company 355,680 dollars that minimized labor costs
Created multiple different system views for upper level management to forecast performance metrics and make more informed real time decisions

Verified technical operations inventory accuracy by creating and designing more robust audit reviews
Analyzed and designed more robust process mappings and outstation audits that improved operational performance
Optimized productivity using 5s and Lean Six Sigma process improvement methodologies for all engineered plane parts
Supported and tracked all operational maintenance with inventory and material stores technology teams
Performed an in depth data analysis to eliminate all plane part defects and reduce waste of operational and engineering processes
Improved process improvements with aerospace engineering technology teams to optimize inventory procedures and controls for Department of Defense reviews.

Southwest Airlines

Operations Management Aerospace Intern

(Update, organize & access 465+ companies database systems)                                                 
Recruiting Coordinator (Managed & facilitate 20+ companies recruiting processes) 
Facilitated all campus recruiting events meeting multiple tight deadlines
Scheduled, managed and planned onsite interviews demonstrating exceptional professionalism
Updated extensive database systems using organizational development and extensive troubleshooting
Provided strategic management abilities to manage in a fast paced work environment with over 500+ company recruiters

Recruiting Coordinator

Assessed & found financial solutions for 12,000+ students
50% improvement in team productivity by updating and organizing Team Dynamix software
25% increase in resolution of students’ issues by restructuring processes & organizational effectiveness

BYU-Idaho

Online Information Specialist - Online Support Center

Logistics/Inventory of over 1,000 parts/products
Managed 75 different projects and students
Provided managerial and organizational system support for overall effectiveness on financial statements
Created electronic systems to improve invoice recording process
Managed over 75 student projects for checks and balances
Collected and organized receipts for all part or vehicle purchases 
Accurately matched receipts with invoices on financial statements
Provided invoices for all owners on vehicles serviced
Assisted students and teachers in daily operations
Directed daily functions and operational systems in the department
Supervised and assist engineers and mechanics
Organized and directed all inventory expenditures
Implemented supply chain processes for all inventory and engineering parts used

Financial Project Manager at Agriculture Engineering Department

17 million members worldwide
80+ hours/ week in service & international/public relations
Served in many leadership positions such as: assisting the President over all logistical operations, managing and directing public relations and developed specialized training's for full-time volunteers in many complex operations throughout the Hawaiian Islands
Oversaw the daily logistical operations, transportation logistics of 100 vehicles, flight transportation logistics across 8 different islands, made executive decisions in council meetings on daily operations on new and released management for 220 total volunteers.
Conducted and directed specialized training's
Carried out conferences throughout 8 different islands.
Responsible for 30 upper-level managers, 42 supervisors, 25 new trainers, and 123 volunteers.

The Church of Jesus Christ of Latter-day Saints

Assistant to the President

20%+ improvement in sales team productivity by streamlining sales processes
Increased sales 30%+ via better visual merchandising and customer service of vehicles

Toyota North America

Technical Sales Representative

Utilized marketing strategies and tactics to persuade vendors to fund 1,000+ dollar donations.
Reached target quotas by relentless customer problem solving
Implemented new organizational processes based off management and customer feedback

University of Providence

Inside Sales Representative

Resolved customer inquiries about products and advised customers on product assortment selection
Increased sales by 25% by providing product solutions based off customer needs

Justin Coffin