Justin Brown

Justin Brown is a seasoned global services and product innovation executive with a wealth of experience covering the entire product development lifecycle, from business case inception to delivery and maintenance.

With a background encompassing both hardware and software support, Justin is adept at managing on-premise and private cloud environments, along with a proven track record in leading contact center operations, global engineering, product management, and R&D projects.

His expertise extends to creating successful service strategies that drive revenue growth, and he is currently dedicated to enhancing the Enterprise Technical Support experience for customers at Ellie Mae.

Justin's competencies include Software as a Service (SaaS), contact center and service desk management, global operations, research and development, quality assurance, project management, product marketing, and lean six sigma methodologies.

His educational background features a Bachelor of Applied Science (BASc) in Electrical Engineering from The University of British Columbia and a Master of Business Administration (MBA) in Telecommunications from The University of Dallas.

Throughout his career, Justin has held key leadership positions at reputable organizations such as ServiceNow, ICE Mortgage Technology, Avaya, and Nortel Networks, where he has spearheaded global support services, customer success initiatives, and product management endeavors.