Julio Hernandez

Global Customer and Operations Service Line Leader and Partner at KPMG

Julio J. Hernandez is a prominent executive at KPMG, holding several key leadership positions within the company. He is currently a Partner at KPMG and serves as the Global Customer and Operations Service Line Lead as well as the US Customer Advisory Leader.2

Professional Experience

Julio has over 20 years of management consulting experience, focusing on strategy formulation, marketing, sales and service strategy and transformation, and enterprise analytics.1 He has been with KPMG since at least November 2014, when he became the Global Customer Centre of Excellence Lead and US Customer Advisory Practice Lead.2

In October 2021, Julio assumed his current role as the Global Customer and Operations Service Line Lead.2 Throughout his career, he has served clients across multiple industries, including consumer goods, retail, healthcare, telecommunications, and energy.1

Expertise and Focus

Julio's primary focus is on helping organizations:

Engage the marketplace effectively
Attract, convert, and retain customers to drive profitable growth
Design and deliver relevant customer experiences3

He works with clients to develop and implement front office programs that enhance marketing, sales, and service capabilities by leveraging digital technologies and analytics.2

Education and Achievements

Julio holds impressive academic credentials:

BBA in Finance and Accounting from Emory University
MBA in General Management from Harvard Business School1

Additionally, he has multiple patents and patents pending in customer experience and analytics. His expertise has been recognized in publications such as the Financial Times and Forbes.1

Recent Developments

In March 2024, Julio received certification from the 2023 HITEC-KPMG Board Readiness Program, further enhancing his qualifications in leadership and governance.2

Julio Hernandez's extensive experience, leadership roles, and focus on customer-centric strategies make him a valuable asset to KPMG and its clients in navigating the complexities of modern business environments.